Forfar Athletic TV – Live Streaming support
Following our first few live-streamed matches, we thought that some of the information below may assist users access our system and “troubleshoot” any issues prior to it becoming necessary to contact our support service.
We would suggest that if you have previously had any difficulties accessing our live streams – or have not previously registered – that you register at an early time and test access to the stream well in advance of the scheduled kick-off time. The streams will usually begin broadcast around 45 mins prior to kick-off.
If you are still experiencing difficulties, we would suggest that you try the following steps first, prior to contacting our support service. There are also some Frequently Asked Questions (FAQs) here - https://forfarathletic.univtec.com/faq, and we would also suggesting trying a few basic things before contacting us:
- Does your computer/tablet meet the minimum specification requirements?
- Does your operating system meet the minimum requirements? If not, please try updating this and/or downloading the latest software update for your device first to see if that fixes any problems.
- Are you using up-to-date browser software?
- If you are viewing on a tablet or smartphone, instead of viewing in your browser try downloading our App from either the iTunes of Google Play App Store – just search for “Forfar Athletic” in the App Store;
- Try clearing the cache on your computer/browser;
- Have you previously logged-in/registered using a different email address/account?
- Have you previously logged-in on a different device? If so, you will need to delete/remove that devices, as the system only allows one device to be logged-in/used at a time;
- If you are experiencing some buffering – try restarting your internet router and/or check your internet connection speed (min. 3Mbps download speed required);
- If you have forgotten your password, it can be reset via this link https://forfarathletic.univtec.com/outside/forgot-password
- If you have not previously registered (i.e. if you are an “away” supporter, do not have a season ticket and/or have not previously watched a live PPV event through our portal), you can register and then pay for the match you wish to see via this link https://forfarathletic.univtec.com/outside/register
- If you are already registered and are a season ticket holder, but have not yet redeemed your access code, that can be redeemed by clicking the “person” icon in the top-right corner of the screen and then selecting “subscription”. You should then be able to enter your season ticket access code to activate your service. We would suggest that this code is “cut and paste” from your email to avoid mis-typing or mistaking characters (i.e. a lower-case “l” can be easily mistaken for an upper-case “I”);
- If you are a season ticket holder and have not received your access code, please check your spam/junk email folder – as those were sent on 15/10/20 to the email addresses provided when season ticket purchases were made.
PPV Additional Information
The above tips apply to both season ticket and PPV ticket holders. However there are a couple of additional points for PPV subscribers:
- Once you have paid you will be sent a confirmation email by Stripe. When you log back to view the match you only need to click on the match graphic.
- As we have posted previously, there are NO ACCESS CODES for the pay-per-view service, once this is purchased, it is automatically added to the account which you made the purchase with and is non-transferable.
- If you get any kind of internal error when trying to pay you should clear the cache and / or log out and log back in again. If that does not fix the issue then please try another payment card. If you have used the PPV service before and your card details do not work please add the card again or a new card.
The above may seem simple/straightforward to some, but we understand that not everyone may know to follow/try those initial steps in the first instance.
If you are still experiencing issues, please do email [email protected] and we will do our best to try to help.
We are sorry, but emails received at 3pm on a Saturday afternoon saying “I cannae get in” really don’t give us much to work with!! When emailing, it would help us to help you if you could please try to do so at and early time and provide us with the following information:
- Type of device being used to access the service (i.e. laptop/tablet/iPad, etc.). Please note, that although we are aware that the service does work on some “smart TV’s”, those devices are not officially supported and due to the vast array of smart TV’s available we are unable to provide support in relation to those devices. If you are having difficulty using a smart TV, please try accessing the service using an alternative device prior to contacting our support service;
- Operating System and version (i.e. Windows 10/Android 7.x/iOS 12.1, etc.);
- Browser software being used (i.e. Mircosoft Edge/Google Chrome/Firefox/Safari, etc.);
- Email address/account the purchase was made from;
- A description of the issue (the more information you are able to provide us with, the better chance we will have to isolate the issue and endeavour to provide a solution).
Unfortunately, we are not able to deal with support queries regarding registration or season ticket access codes whilst a match is underway. At that time, it is necessary for us to prioritise issues which may relate to the delivery of the live stream itself.
To date, and other than an external technical issue during the Hibernian Betfred Cup match (which our providers tell us they have resolved), our live streams appear to have been relatively successful and we appear to have managed to avoid some of the issues which appear to have affected other Clubs. This is something which we have worked hard to achieve. However, we are sure that all viewers will appreciate that this is a new venture for most League ½ clubs and is using relatively new technology. As such, we would ask for your patience and understanding should any issues arise and assure you that we will give our full attention to resolving any issues which do arise as quickly as possible.
Please only email [email protected] for any support queries as we are unable to provide telephone support and the personnel dealing with the support and live-streaming are not contactable via the main Club telephone number.